HomeHunts is a leading property search specialist for luxury properties around the world. They maintain exceptionally high standards and are dedicated to achieving the best results for their clients. With a multi-lingual team of consultants who have in-depth local knowledge of the regions they cover and a level of expertise on the various buying processes, HomeHunts endeavour to exceed all of their clients’ goals and expectations.
With a potential market made up of buyers located all around the globe, the majority of their enquiries were made online and HomeHunts wanted to leverage that web traffic as part of a structured and accelerated growth plan.Different processes were also required to manage the Premium Property Search, Investment and Elite membership enquiries, distinguishing the value and importance of different client needs.
What they loved about OpenCRM
- Providing accurate and up-to-date information about the properties on offer direct to their website.
- Enquiries are instantly and automatically sent to the right person.
- Dedicated customer service that has kept to a high standard for over a decade.
Their Open CRM Solution
Open CRM was deployed with a customised property module to support the demands of an overseas luxury property business. A new website was commissioned with extended functionality offering clients a better browsing experience. All of the properties on the website are managed within Open CRM, ensuring that the online property details are always refreshed with high quality details and accurate information about availability.
Enquiries are created through the web contact and property enquiry forms and automatically directed to the most appropriate consultant. The inclusion of real human interaction has proved incredibly successful for HomeHunts and builds upon their ethos of genuine client care.
What makes this work for the HomeHunts team is that all of the consultants can access the information that is important to them whenever it is needed. A truly anytime anywhere solution.
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