Recent news concerning the losses faced by the HMV group came as no surprise to me. Aside from  online buying, downloading and an increasing interest from supermarkets in the music and media market, HMV no longer has any high street competition. I believe this has led to them letting standards slip, offering a poor range of goods at non-competitive prices.

The CRM market couldn’t be more different. It seems each day as we work here we are made aware of more and more companies offering a CRM solution for sale. This makes us ever more conscious that customers out there have a huge choice

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