Today is a very special day over here at OpenCRM HQ - its the official launch of our V4 project.

This is a new design for OpenCRM with many of the WEB 2.0 CRM guidelines being reflected within this new design.

The real challenge of course is making all those features work with the new look, so keeping the breadth and depth of the product (which our users use and love), which is not an insignificant job.

We have made a number of technology changes over recent months to support the new design. The launch date for the first production release is not until later this year, but the process starts

Read more ...

Just like lots of important decisions the best place to start with your CRM solution is at the end!

In other words - "what do I need or want to achieve with the implementation of my cloud CRM solution?"

Gone are the days when you can make a decision on your CRM provider because they gave you a "fuzzy feeling inside" OR "are a market leader and that's all that counts - right?'. There are countless early adopter war stories, probably seeded over a decade ago, that point to a need to quantify where you want to end up - The End Game!

Lots of CRM projects manage to get launched - but do they ever

Read more ...

I got a call today from someone looking for our answer to their problem, how could we help them manage Events within CRM?

The assumption was, that just like the other two Cloud CRM shortlisted competitors, that we could customise and tweak the Opportunities or Campaign modules to deliver (just about - sort of - in a round about way) what they need.

My answer; well.... Why not use our Events module?

From this (and a quick check with Mr Google) I quickly realised that non of the mainstream contenders in the hosted CRM marketplace have this event capability.

In OpenCRM our Event module is not a

Read more ...

There was a great campaign being run by Microsoft Dynamics Online a little while ago that speaks to a subject that is close to our hearts.

Dont allow yourself to end up being tied into a solution that relies on a 3rd party leveraging, granted, a great development and delivery framework that relies on the high cost partner to maintain. Force.com has got to be one of the best development concepts in modern computing. I am not refering to the technical underbelly which makes or breaks software delivery platforms such as these, I am talking about the 'hard sell' and the power of the support

Read more ...