My Little Voice - the OpenCRM Blog

Take a look at our Blog posts below...

My Little Voice

Welcome to My Little Voice

Welcome to our blog. Its great to have you here.

We wanted a place where we could explain the type of work we do, our goals and passions, the business journey and any successes we have along the way. We also wanted somewhere to hold all that trivia that has a connection to what we do here at OpenCRM (sometimes we admit these links are very tenuous). Please take a look and feel free to contact us if you have any comments, ideas or feedback we would love to hear from you - just click here.

Security From The Cloud To The Ground

Cloud Security. It’s only ever going to be as good as the security levels you have in place on the ground. Recent research by Symantec has shown that over a third (36 percent) of data breaches in the UK in 2011 were caused by negligent workers or contractors. You can read the report by following the link below.

Of course, providers of cloud-based services have a responsibility to provide the requisite security measures. As well as secure centres and data encryption to prevent criminal attacks, there are security measures available to the end users and system administrators, for example


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Keep the Door Locked – Security & CRM

A subject that is always close to hand is that of security and the cloud. This is a broad issue that cannot be easily answered in a media-friendly snapshot. Ask yourself how safe is your office? You may have brand new locks on the doors, but haven’t got round to securing the windows. And those locks seem a lot less safe when you think about the spare key you leave at the often unattended reception desk. If you take a look around, you might see old water pipes, overloaded power points and wiring that could do with an overhaul. The more you think about security, the more complex an issue it


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Saving Passwords - as Homer says DOH!

You may have noticed that we don't have a Remember Me option on our login page. This is because it is not good practice to save login details for systems that contain sensitive data.

If this option were configured, people who have access to your computer could access your protected systems without any user control, they could impersonate you and potentially cause havoc in your name.

Even though we do not have this Remember Me option your internet browser does have technology built in that will prompt you to save your username and password when you enter login details. We strongly advise that


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Avoid Mail Fail!

I read an article this week about a bank that accidentally revealed customer email addresses by sending a mass email and using the “to” field instead of “bcc”. Of course accidents happen and human error needs to be factored in. The fact that this has happened to a financial institution where stability and security are core values is somewhat worrying but I guess that’s not the point here.

Had they been using OpenCRM this would not have happened.  Using the Email Module in OpenCRM all addresses in the “to” field receive a separate email. You can put all the addresses required


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