As well as reporting and resolving problems, the support desk has the means to be a pro-active department that aims not only to solve problems, but to take preventative measures and stop those issues arising in the first place.

Support and Helpdesk tools in OpenCRM offer you the ability to do this and more. With the Helpdesk tied in with the rest of your CRM solution, the support team has a complete picture of customer accounts including order history, previous helpdesk issues, preferences and all other correspondence with the customer.

When a support query arises, the first steps are to

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Today is a very special day over here at OpenCRM HQ - its the official launch of our V4 project.

This is a new design for OpenCRM with many of the WEB 2.0 CRM guidelines being reflected within this new design.

The real challenge of course is making all those features work with the new look, so keeping the breadth and depth of the product (which our users use and love), which is not an insignificant job.

We have made a number of technology changes over recent months to support the new design. The launch date for the first production release is not until later this year, but the process starts

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Many decisions are made on gut instinct and indeed some have become famous for making their fortune by making some “game changing” gut instinct decisions. But for most this approach is likely to be hit or miss, and place the emphasis on “miss”.

Here is where CRM comes into play. Whilst not wanting to remove any of the creative thought process that might be the life and soul of a business, a CRM solution provides a bit of a safety blanket for the instinctive. By offering insight and analysis on previous decisions that were based on instinct, you are able to compare outcomes, and

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Have you ever found yourself with service or software that leaves you needing, less so than wanting, more? More features, more data, more storage? Well, in addition to our no nonsense site wide licencing and fully featured CRM software, we’ve recently upped our data limits at OpenCRM to a massive 2 Terabytes for all customers and all packages, which got me to thinking; exactly how much is 2 Terabytes, and, in terms of value for money, how do we shape up amongst alternative cloud solutions?  While data storage isn’t our primary business, we’re quite happy to stick to what we do best,

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