Home Hunts
What we were after was a web site that integrated directly with our back office systems; most important was the need to respond to our clients demands very quickly.
— Tim Swannie, Home Hunts
Home Hunts
At Home Hunts, they specialise in finding luxury property for sale in France, Monaco, Spain and Switzerland for their international clients — helping buyers search the entire market and discover the hidden gems the luxury property market has to offer.
Whether a client is looking for a French chateau or vineyard, a penthouse in Paris, Monaco or Geneva, a chalet in the Alps, a farmhouse in Provence, or a luxury villa on the French Riviera or the Balearic islands, Home Hunts guides them through every step of the buying process and beyond. HomeHunts is an award-winning buyer’s agent, working with international buyers and managing a high volume of enquiries from multiple channels.
Growing enquiry volumes, limited visibility
As enquiry volumes grew, Home Hunts needed a more reliable way to manage incoming requests and respond promptly.
Enquiries were coming from a range of sources, including their website, and handling these manually made it harder to prioritise and follow up consistently.
Visibility across the pipeline was limited, making it difficult to see which enquiries had been actioned, which required attention, and how leads were progressing. Without a central system, there was also a risk of delays in response — a critical factor in a competitive property market.
A structured approach to every enquiry
OpenCRM introduced a structured approach to capturing and managing enquiries. Website enquiries were automatically recorded in the system, ensuring no new lead was missed. These enquiries could then be routed and assigned quickly, helping the team respond more efficiently.
The system was configured to reflect how Home Hunts manages its enquiries, allowing staff to track progress through each stage and maintain a clear view of activity.
By bringing data into one place, the team could manage communication, track interactions, and ensure follow-ups were handled in a timely and consistent manner.
Better control over every enquiry
- Faster response times to new enquiries
- Clear visibility of enquiry status across the team
- Improved consistency in follow-up and communication
- Reduced risk of missed or delayed responses
- Better understanding of pipeline activity
Focused on the key pressure point
The solution worked because it focused on the key pressure point in the business — managing and responding to enquiries. By capturing and organising these interactions centrally, the team could stay on top of demand without changing how they operate.
For businesses dealing with high volumes of client enquiries, having a clear and reliable process is essential. In Home Hunts’ case, OpenCRM has provided that structure, helping the team respond with confidence and maintain a high level of service.
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