“What we were after was a web site that integrated directly with our back office systems; most important was the need to respond to our clients demands very quickly.”
– Tim Swannie, Home Hunts
Introduction to Home Hunts
Handling international property enquiries can quickly become complex without a clear system in place. For HomeHunts, improving response times and maintaining visibility across enquiries became a priority as demand increased.
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About the Client
HomeHunts is a luxury property search and relocation service, helping clients find and secure properties across France, Monaco, and Switzerland. They work with international buyers and manage a high volume of enquiries from multiple channels.
The Challenge
As enquiry volumes grew, HomeHunts needed a more reliable way to manage incoming requests and respond promptly.
Enquiries were coming from a range of sources, including their website, and handling these manually made it harder to prioritise and follow up consistently.
Visibility across the pipeline was limited, making it difficult to see which enquiries had been actioned, which required attention, and how leads were progressing.
Without a central system, there was also a risk of delays in response, which is a critical factor in a competitive property market.
The Solution
OpenCRM introduced a structured approach to capturing and managing enquiries.
Website enquiries were automatically recorded in the system, ensuring no new lead was missed. These enquiries could then be routed and assigned quickly, helping the team respond more efficiently.
The system was configured to reflect how HomeHunts manages its enquiries, allowing staff to track progress through each stage and maintain a clear view of activity.
By bringing data into one place, the team could manage communication, track interactions, and ensure follow-ups were handled in a timely and consistent manner.
The Outcome
With OpenCRM in place, HomeHunts gained better control over how enquiries were handled.
- Faster response times to new enquiries
- Clear visibility of enquiry status across the team
- Improved consistency in follow-up and communication
- Reduced risk of missed or delayed responses
- Better understanding of pipeline activity
Why It Worked
The solution worked because it focused on the key pressure point in the business – managing and responding to enquiries. By capturing and organising these interactions centrally, the team could stay on top of demand without changing how they operate.
Closing
For businesses dealing with high volumes of client enquiries, having a clear and reliable process is essential. In HomeHunts’ case, OpenCRM has provided that structure, helping the team respond with confidence and maintain a high level of service.
