See how organisations across different industries use OpenCRM to run sales, service and operations in one place.
Our business case studies showcase how we help clients solve complex operational, CRM, and digital challenges, from streamlining processes to improving customer experience and driving measurable growth. Explore real‑world projects, detailed results, and practical insights to see how our consulting, implementation, and optimisation services deliver long‑term value.
OpenCRM provides us with a central hub for managing enquiries, quotations, projects and customer relationships, ensuring nothing gets missed. The flexibility of the system has allowed it to evolve with our business over the years, and the support from the OpenCRM team has always been excellent.
OpenCRM has allowed us to modernise our data keeping software, without having to restructure the way in which we work. The team at OpenCRM are easy to contact and always quick to respond. OpenCRM also linked with our existing accounting software, streamlining processes to only need one data entry point.”
From day one, the team at OpenCRM has been a pleasure to work with. They’ve taken the stress out of implementing OpenCRM into our business, always being responsive, knowledgeable, and willing to go the extra mile. We couldn’t have asked for a better team to make our jobs easier on a daily basis.
Tracking bespoke silencer and emissions projects from first enquiry through design, production and stock.
Giving field sales and customer service teams full visibility of every store, every visit and every relationship.
Keeping subscriptions, segmentation and permissions under control across every branch of a national membership organisation.
One system to bring casework, correspondence and public engagement together — with full accountability built in.
What makes OpenCRM different for us is that it’s bespoke, shaped with our input to work exactly the way we run things — bookings, quotes, invoicing, contacts, and our team. And it’s still flexible enough to change as we grow, instead of being stuck with something rigid.
Since coming on board with OpenCRM in 2014, Gresham Books’ CRM journey has evolved to match our business.
OpenCRM has taken the sting out of Project Management and has streamlined our reporting processes to just the click of a button. The best part for us, is that we can customise it and change it when we want, without losing any functionality.
What we were after was a web site that integrated directly with our back office systems; most important was the need to respond to our clients demands very quickly.
We’re really loving using the OC (as it’s fondly named here) as our new CRM, it’s working really well for tracking jobs, enquiries and invoicing.
Project Management was absolutely amazing, extremely helpful and supportive.
We now have a CRM that is tailored to exactly what our organisation needs but at a reasonable price. On top of this, OpenCRM is easy to use, intuitive and the customer support team is always available to help.
OpenCRM are friendly, professional, and a pleasure to work with — the team are available round the clock and offer amazing one to one support.
There are many reasons why I like this system, and I’ve used many. I’ll certainly be recommending OpenCRM to my marketing and sales contacts when they are looking.
After a good onboarding process we have built up a good working relationship with Open CRM and always find them there to assist as we grow as a business.
OpenCRM have been great from start to finish, I am really pleased with our new CRM system and have received some great feedback from colleagues as they become more familiar with using the system.
Having looked at a number of options we choose OpenCRM because of its simplicity and feature rich functionality. The system is easy to deploy and maintain. Critical to our decision was also that all data is held in the UK only.
One key factor of OpenCRM was having the ability to pull and push data between OpenCRM and other applications.
We are really enjoying using the system. I feel it has shaped our company very well as we grow.
OpenCRM has helped us with email marketing, tracking opportunities and monitoring performance.
It was reassuring knowing that we had a designated contact at OpenCRM to help with any queries that we had with the new system, and this support still continues today.
The adaptability of OpenCRM meant the system mapped perfectly to existing business processes, giving notonthehighstreet.com real value from day one.
