Join the Open CRM Team

We’re always on the lookout for talented and enthusiastic people
to join us here at Open CRM.

Careers

Available Jobs

If you think you have what we’re looking for, and want to take your career to the next level, get in touch with us directly, or take a look at these specific roles that we are currently recruiting for:

Sales and Business Development

As a sales and business development manager here at OpenCRM, your primary responsibility will be to develop and secure new business.

You will do this through handling new enquiries and communicating with prospects and existing customers to present OpenCRM as a business solution. This requires a close examination of the customer or prospect’s needs and strong working knowledge of the system.

A significant portion of your working day will also include carrying out Account Management tasks and gauging satisfaction from existing subscribers of our services.

Key Responsibilities

  • Monitoring of existing customer relationship
  • Nurturing new prospective customers
  • Demonstrating the system
  • Answering questions
  • Exploring how OpenCRM will work for a customer’s business processes

Necessary Skills

  • Good communication skills, both written and verbal
  • Organisation
  • Sales target fulfilment
  • Ability to work as part of a team
  • Problem solving
  • Must be IT literate

Desirable Skills

  • Able to take initiative
  • Strong IT skills
  • Willingness to engage and work with the marketing team
Apply

Support Technician

As a member of our front line support team, your primary responsibility will be to directly assist our customers with questions regarding their system and use of OpenCRM. This will include answering phones, emails, and LiveChats.

You will be expected to be able to assist people with basic and complex support questions and problems. It is vital that you are able to stay calm and professional under pressure.

We are proud to maintain a high level of customer service and we expect that you will be able to carry out these duties in a professional and friendly manager. You will be required to make detailed notes of all your interactions with customers.

Key Responsibilities

  • Working with customers to solve complex support questions and issues
  • Answer telephone, email, and LiveChat requests
  • Providing answers and solutions to basic questions and problems
  • Communicating effectively and professionally with customers

Necessary Skills

  • Have a friendly and professional manner
  • Be able to work under pressure
  • Exellent IT skills
  • Strong written and verbal communication skills
  • Highly organised
  • Problem solving

Desirable Skills

  • Some experience with HTML/CSS is beneficial
  • Previous experience working with a Helpdesk system can be useful
Apply

Web Application Developer

As one of the developers of our OpenCRM system, your primary role will be to work with our project management team on customer requested features and integrations to their system. Some of these will be bespoke changes, while others will be applied generically.

It is vital that you are able to ensure that any modifications to our system adhere to the security already in place.

For each of these features and integrations, you will be required to accurately record the time involved, document your code and the workings of the enhancement, carry out testing, and work with a project manager to guide their own testing. All identified issues will be your responsibility to fix.

In addition to this work, you will also be responsible for upgrading customer systems. This is a largely manual process.

Key Responsibilities

  • Carrying out customer requested features and integrations to existing OpenCRM system
  • Documenting any and all development work
  • Testing
  • Upgrading customer systems

Necessary Skills

  • Web development experience
  • Solid knowledge of HTML, PHP, MySQL (or similar), or .NET technologies.
  • Organised
  • Able to work as part of a team
  • Time management skills
  • Testing experience
  • Previous experience working on a large system

Desirable Skills

  • Understanding of secure development processes
  • Experience working with API connections
  • Testing experience
  • Previous experience working on a large system
Apply

Project Manager

As a Project Manager here at OpenCRM, your primary responsibility is to ensure that customers are able to configure and effectively use their OpenCRM systems.

This will involve guiding our customers through the initial configuration of their system, including data import, and conducting online training sessions. You will be expected to manage all your own client interactions and follow-ups to ensure a timely delivery of their CRM implementation.

This will also include managing those Projects with bespoke development, which will require you to liaise with one or more developers to ensure the purchased feature or enhancement is delivered to the customer specification.

Key Responsibilities

  • Following system specification provided by both the customer and our own sales team
  • Working with the customer to ensure that OpenCRM will work for their business processes
  • Configuration of system, including field creation and placement, data importing, template creation, etc.
  • Conducting online training sessions for customers
  • Working with the development team to ensure the timely and to spec delivery of bespoke code
  • Managing those Projects assigned to you in an effective and efficient manner

Necessary Skills

  • Highly organised
  • Strong IT skills
  • Professional and friendly manner
  • Excellent written and verbal skills

Desirable Skills

  • Previous experience with CRM applications or IT Services projects
  • Certified Project Management
  • HTML/CSS literate
Apply

Your position not listed?

Contact us and tell us about you. We’d love to hear from you.

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