Want to know more about the team here at Open CRM? Read our blogs and success stories (and watch our webinars and videos) to find out how we and our customers use the system, some favourite features, and tips for getting through your busy day.
- Creating Tickets manually
- Viewing Ticket stats related to time recording and open times
- Logging time and Activities against a Ticket
- Sending updates to your customer from the Ticket
- Closing a Ticket and setting the Solution
- Automatically creating Tickets from emails
- Managing your SLA times
- Billing for your time
- Using the Customer Portal to manage Tickets
- And so much more
You sent everyone home to work remotely. Then you made all the changes. You had a one-way system in place. You spent a fortune on hand sanitizer for everyone and brought some or all of the team back. Then it all kicked off again…So, how’s everyone’s 2020 going? ...