Fusing Together Customer Service and Technology
30 Jan 2017
Here at OpenCRM, we’ve always believed that providing great customer service is just as important as providing a great system for our customers to use and tailor to their business needs.
This isn’t always the case in our industry. In the words of our MD, “too often customer service is relegated to second place behind technical knowhow…”
Read more about where we think customer service fits in the CRM and SaaS industry in the latest issue of Business Comment.
This article can also be found in the latest issue of Business Intelligence.
Although I originally hail from northern California, as soon as I arrived in Yorkshire I knew it was the place for me! At OpenCRM, I started out in the Business Development team, and then moved into compliance and Q&A because I love telling people what to do…ok, that’s not the real reason, but it makes for a good bio one-liner. When I’m not in the office, you can usually find me tramping through the dales, crafting, gardening, or with my nose in a book.