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How can I add YouTube videos on FAQs and Knowledgebase articles?

Updated: 23 May 2022 13:58:29 OpenCRM::Helpdesk::FAQ Hosted::Portal

You can set a YouTube link as the video on an FAQ.

This needs to be added to the video path in the correct format, into the Video URL field:

Copy and paste the YouTube URL that you can find by clicking on "Share This Video". The URL will look like this: ""

If you would like the video to open in a lightbox, you will need to edit the URL to ""

- where "xxxxxxxxxx" is the video code for your actual video.

This will then embed the YouTube video player with your video into the FAQ.

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