back to knowledgebase

There was an error in my MailChimp sync, what does it mean?

Updated: 11 March 2019 10:53:20 OpenCRM::Campaigns

MailChimp Sync Errors

Below is a list of the common errors you may see when you sync with MailChimp and some advice on how to fix them.

If you don't see the message you received on the below list, contact our support team.

Error

Cause

Solution

Unable to create the external campaign for the following reason : You must specify a content value for the campaignCreate method

The URL for the campaign content has not be filled in

Add a URL for the campaign content.  This is not the final content of the campaign; and the actual campaign mail can be changed later

 

Unable to create the external campaign for the following reason : Subject - Please enter a value

The “Campaign Mail Subject” is empty

Enter a campaign mail subject on the OpenCRM campaign

 

Unable to create the external campaign for the following reason : From_email - Please enter a value

The “Campaign Mail From Address” field is empty

Add an e-mail address in the “Campaign Mail From Address”

 

Unable to create the external campaign for the following reason : From_email - An email address must contain a single @

The “Campaign Mail From Address” is not a valid e-mail address as it does not contain the @ symbol

Enter a valid e-mail address in the “Campaign Mail From Address” field

 

Unable to create the external campaign for the following reason : From_email - domain.co.uk must be verified to send from it

The e-mail address entered in the “Campaign Mail From Address” is not part of a domain which is verified against the MailChimp account

Enter a valid and e-mail address from a verified domain into the “Campaign Mail From Address” field.

 

Unable to create the external campaign for the following reason : From_name - Please enter a value

There is no value in the “Campaign Mail From Name” field

Enter a value in the “Campaign Mail From Name” field

 

Unable to create the external campaign for the following reason : From_name - Please do not use an email address

The value entered in the “Campaign Mail From Name” field is an e-mail address

Enter a value in the “Campaign Mail From Name” field which is not an e-mail address

 

There were X errors when trying to add contacts to the campaign

One or more of the e-mail addresses linked to the campaign have already been added, has unsubscribed, or is banned from being added to the list

Remove the records with the e-mail addresses listed from the campaign.  If they are not removed, it doesn’t matter too much as they won’t be added in future, the message will just show each time the button is pressed.

 

Error updating campaign : Campaign stats are not available until the campaign has been completely sent.

The campaign has not been sent from MailChimp, so some of the statistics updating cannot be done for this campaign

Send the campaign from MailChimp.  If the campaign is not ready, this message will continue to show each time the button is pressed.

 

Error updating campaign : Sorry, you can not update this campaign at this time. It's status is: sending

The campaign is being sent, and therefore information cannot be updated on it.

There is nothing which can be done at this point.  Any current campaign information will remain as it is in MailChimp, even if OpenCRM data are changed.

 

Error updating campaign : Sorry, you can not update this campaign at this time. It's status is: sent

The campaign has been sent and therefor information cannot be updated on it

There is nothing which can be done at this point.  Any current campaign information will remain as it is in MailChimp, even if OpenCRM data are changed.

 

Error updating campaign : API Key Disabled: xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

The API key which OpenCRM is using to link to MailChimp is no longer active

Activate the relevant API key in MailChimp, or change the one OpenCRM uses

 
Notification: The Folder ID passed does not exist: --None-- Mail Chimp Folder field is not filled in It is not required to fill in this field, you are able to proceed and send out the campaign
 
Notification: Your list has an email type option, so the text part is required In Mail Chimp: box ticked to let the client choose whether they receive HTML or Plaintext format Untick this Tick Box

 

Rate This Article
  • 1 star
  • 2 star
  • 3 star
  • 4 star
  • 5 star
Feedback and Comments
captcha code  


You may also be interested in: