This feature is available in the following modules: Contacts, Contracts, Leads, Companies, Opportunities, Help Desk, Quotes, Invoices, Campaigns, Events, Projects, Personnel, Products, Custom Contacts 1, Custom Contacts 2, and Custom Projects.
Turn on this feature
This feature is turned off by default, so one of your system administrators will need to switch it on.
To do this, navigate to Settings->Additional Settings->Notifications
You can then choose to turn on this feature by module.
Reassigning a record
To re-assign a record, click on the Assigned To: field and choose the user you would like to reassign as the record owner.
Then click on the Save button when record is populated correctly.
After the record has saved the Reassigned Date and Previous Assigned User (in brackets) will be populated in the Detail View for the record that has been reassigned.
The record above has been reassigned to Administrator but the previous owner was the Super User, in this example both will be notified by email that this record has now been reassigned.