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When I send an Email I want the system to update the Last Action field, how can I do this?

Updated: 23 May 2022 05:53:23 OpenCRM::Emails

Yes, you can select to update the Last Action fields when you send an Email from the system.

By default the Last Action field is updated whenever an Activity is completed, however you can control this at a more granular level, enabling and disabling which Activity Types update the field. In addition you can extend this functionality to include Emails sent. Sometimes users may want to Up Date the Last Action field, if they see Emails as a Last Action in any reporting they may wish to do, other users like to leave the Emails out of the Last Action field, so that they can easily filter on records which have not been contacted in a set period of time.

To configure the functionality of the Last Action field, navigate to Settings > Additional Settings > Last Action Settings and then tick or untick the desired options:

SAVE and Exit.

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