My Little Voice - the OpenCRM Blog

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The musings of our CRM Team

Welcome to My Little Voice

Welcome to our blog. Its great to have you here.

We wanted a place where we could explain the type of work we do, our goals and passions, the business journey and any successes we have along the way. We also wanted somewhere to hold all that trivia that has a connection to what we do here at OpenCRM (sometimes we admit these links are very tenuous). Please take a look and feel free to contact us if you have any comments, ideas or feedback we would love to hear from you - just click here.

Need Help Clearing your Technical Hurdles?


Knowing about and utilising your resources is key to overcoming your technical hurdles, be they small, medium, or large.

Whenever I have a question, the first place I always look is our FAQ library. We keep technical questions for both our customers and ourselves in that library. Sometimes the answer to my question is right there, just waiting for me to find it. If it isn’t, I would usually go for a chat with the tech team.

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Tips on Facing Your CRM Implementation Fears

Investing in a new CRM system can be daunting and you know what, I know how you feel! Trying to pick something that fulfills all of your requirements, like being low priced, cloud hosted, easily integrated, easy to use…the anxiety and pressure can easily start to build up.

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Trust in the one true Calendar


Ever have those mornings when nothing works? Your brain doesn’t follow and you feel sluggish? You must not have the best Salesforce alternative to help you and your business keep their Cloud based systems up and running!

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Why CRM is the Cure for the Common Company Cold


When your company doesn’t have a CRM (or isn’t utilising the one they have), it’s a bit like the whole office coming down with a cold.

Having a cold is pretty miserable, you’re a bit sluggish and disorientated, not to mention the constant dull ache whenever you try to move. It can be the same for a company not using CRM.

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A Man, a Plan, a Canal, Panama!

OpenCRM has many software integration options. Like goods on a ship passing through a canal, data can be passed easily from one software to another, keeping in sync, so different teams within a workforce can have the up to date information they need, when and where they need it. Be it emails, calendars, contact details, web forms, accounts, we have many ways to help make your use of information more streamlined and efficient. Please get in touch if you are interested in our integration possibilities.

With that is mind, did you know that it is now 100 years since first ship sailed through the Panama Canal? Now I am not flippantly comparing the amazing feat of the Panama Canal to CRM integration, but it does flow on quite nicely! No, this is more of a salute / excuse to write about something that I respect and admire which I hope interests you too.

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Perspective is Everything


What’s good for one person isn’t always good for the next. It’s one of those truths that can be applied to just about every situation, including finding the right CRM that can be tailored for your business.

A couple of days ago, a colleague and I were trying to finalise a design. She had just spent the past weekend out in the rain at a music festival, while I’d spent most of my weekend inside watching films, playing video games, and looking after my partner who had just sprained his ankle. The idea for the design revolved around various forms of precipitation.

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Meaningful or Money-full?

I live in my Opportunities module. Using our cloudbased CRM is great for one simple reason: Instant access, (to my Opportunity module). People often tell me I don’t switch off or that I am coin operated. I disagree with both statements.

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MadLibs and Merge Variables

Creating Email and Mail Merge templates gives you the chance to standardise all your company communication and, if you’ve got an active imagination, let’s you relive some old childhood glory.

Do you remember MadLibs? Where your friend asks you for so many nouns, verbs, and adjectives and these get written down to create an (almost always) amusingly wacky story. My sister’s and mine always ended up with “lumpy” or “gross” simulacra of our friends and family involved in bizarre and “smelly” activities.

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How CRM Could Help Me Put on a Music Festival


I am actually out of office this week, volunteering for our local music festival in Richmond called Richmond Live.

I have so much respect for the committee who every year work tirelessly to put on this event which hosts 17 hours of live music, plus catering and nice craft stalls. With so many committee meetings, fundraisers and email circulations, hours upon hours go into the organization of equipment, marketing, staffing, health and safety and general –things-that-make–festivals-happen!

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What did getting a puppy teach me about CRM?


What happens when you have a new employee to train on your system, but you don’t have the support of a great trainer or a team member who is well versed in the product? It becomes a lot harder for everyone involved. 

I always recommend our training team to my clients. Why would you frustrate yourself to try and teach something you aren’t well versed in and risk letting down your new hire? Don’t! Here at OpenCRM, we have an amazing group of trainers ready to give you as little or as much training as you will need. 

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Let’s Work Together


Centralised collaboration and feedback is essential when you’re working on a big, team project. You know what it’s like to work on a big assignment as a group, it’s so easy to lose track of who suggested what and who is taking care of which task.

I’ve recently been working on a pretty big project with people from a variety of different teams here at OpenCRM. We’ve got our Project set up for it, so it’s easy for everyone to link all of their completed and pending Activities to see who is supposed to be doing what.

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What Monty Python can teach us about Email Marketing

Last Sunday, I was amongst the thousands of avid fans watching the global finale of the Monty Python’s O2 Arena show, and boy was it a show. We watched it at our local cinema which was a great experience as it was quite nice literally ‘laughing out loud’ with people we knew from the area.

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Work's a Beach!


Do you often find yourself bringing work on holiday with you? Do you find yourself at diner with your family, checking your emails while sipping a mojito?

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Support Growth, Don’t Hinder It


Growing a business isn't easy, why make the transition any harder with a CRM system that won't grow with you? I was babysitting my nephew for most of the day Saturday. He’s 11 and will freely acknowledge that he’s in that “awkward age” where he’s not really a kid anymore, but also not quite a teenager. Saying that, you do get glimpses of both from time to time…with the teenager side rearing its head more and more often.

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Your End Of Year CRM Report

Well it’s the end of another school year, and as with every year, students will either be loving or dreading it – the end of term report!

Last week I talked about some basic measures of security that can be adopted to keep the data in your CRM solution as safe as possible. Strong passwords, roles, permissions, IP address and export restrictions can be set up to ensure access to your CRM is kept as secure as possible, and that your data will not go walkabout when you least expect it.

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Safe Data is Happy Data


I had a very interesting conversation with a friend of mine who works as a teacher in the local secondary school, she was saying how increasingly they are having conversations with their pupils about internet sharing and consequences of such. These conversations were a step towards raising awareness to their pupils about how powerful the internet is and that each individual needs to recognise that what they post today, will still be there in the future when they are applying for jobs, mortgages and well, generally trying to grow up in the social world around them.

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Fans, Loyalty, and Listening


Both my partner and I are pretty big comic book/graphic novel fans. We each have our own pet authors and superheroes (or superhero teams) that we love, buying up every new release as soon as is humanly possible. We read each other’s favourites, of course, but the conversation of “who would win in a fight…” never ends in full agreement, with both of us believing that our chosen favourite has the winning edge.

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Is Your Data Vulnerable?

Whether mundane or extraordinary, behind everything we experience in life, there are structures in place to ensure things run smoothly. Your pride and joy may be your new car, with incredible acceleration and all-round performance, looking good, with a top of the range sound system. But you still need to check the oil and tyre pressure. Your gorgeous brand new kitchen still needs to be kept clean, and sharp and dangerous implements need to be stored somewhere safe.

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Because I want to!


Sometimes you know instantly if something is the right decision. Something in your gut tells you that you can trust that person, or the maths just adds up or you just love whatever it is you are looking at.

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