Change is coming to OpenCRM

18 Mar 2019

Unlike our last move, we’re not getting a new office or actually shifting anything physical at all.  

This move is all about our infrastructure. 

We’re moving from our old data centres into the shiny new Amazon Web Services (AWS) London region and this means improved security and reliability. 

I’d like to use this blog to talk about what AWS is, why we decided to move, and how our users will benefit from this move in the long run. 

But let’s start with the basics: 

What do we mean when we say infrastructure? 

When we talk about our infrastructure, what we’re really talking about is the hardware that is being used to run our customers’ OpenCRM systems. 

This consists of a number of things, including where files are stored and the oomf (the technical term) that is used to carry out loading and data retrieval requests (i.e. searching for or saving a record). 


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Our infrastructure is and always has been located in “the Cloud”–this really just means a series of large scale data centres though. 

The setup we have used for over a decade has been great, really can’t praise their commitment to security enough. But OpenCRM as a whole infrastructure has now grown to the point where we really needed to upgrade. 

So we turned to the industry leader: AWS 

What is AWS?  

AWS stands for Amazon Web Services and is run by the global giant that is Amazon. They have a number of data centres, located all over the world. 

According to their own website:  

“AWS pioneered cloud computing in 2006, creating cloud infrastructure that allows you to securely build and innovate faster. We are continuously innovating the design and systems of our data centers to protect them from man-made and natural risks. Then we implement controls, build automated systems, and undergo third-party audits to confirm security and compliance. As a result, the most highly-regulated organizations in the world trust AWS every day. Take a virtual tour of one of our data centers to learn about our security approach to protect the data of millions of active monthly customers.” 

AWS is used by pretty much all of the big names is cloud computing, but that’s not the reason we wanted to move our infrastructure there.  

One of the things that most appealed to us with AWS was the ability to customise and tailor an infrastructure setup that would most benefit our customers.  

But this wasn’t the only reason we moved… 

And why is AWS an improvement on our old infrastructure? 

Our new AWS infrastructure will give our users:  

  • Faster response times 
  • Increased “uptime” (i.e. improved reliability) 
  • Better security 
  • Smoother scalabilty (we can grow and modify the infrastructure easier) 

And then there are a host of other things that our infrastructure manager seems very excited about when it comes to monitoring and control, but I didn’t really understand what he was saying…

If you’d like to read more about AWS and our use of it, you can read about it here


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How will our users be affected? 

In reality, our users will probably not even notice the change. 

No, that’s not true.  

Our users are going to see a boost in the speed of the system. They’ll have quicker response times and faster loading.  

But other than that, they aren’t going to notice the change over. 

We work very hard to make sure that any maintenance is done outside of normal work hours so as not to cause anyone problems. It is also our policy to let the administrators of customer systems know about the move at least a week ahead of time. Just in case they need us to postpone it for any reason. 

This move, this upgrade of our infrastructure, is going to make OpenCRM better, faster, stronger than it was before.  

Amazon Web Services Infographic
Danny Plumb
Danny Plumb
I am a Business Development Manager here at OpenCRM helping businesses to get the most out of their CRM system. If a system is easy to use you are more likely to use it! Danny’s free tip No1.

Away from OpenCRM you will probably find me out walking with my better half, entertaining my grandson. or on a football pitch somewhere. I know what you’re thinking and yes it is time I retired!