Kemp Services

Kemp Services

Kemp Services is a contract cleaning company based in east London, with over 30 years’ experience serving clients across London, Essex, Kent, Surrey, Middlesex and Hertfordshire — plus contracts in Manchester, Newcastle, Nottingham, Liverpool, Cardiff and Birmingham. The team offers a flexible, responsive cleaning service across offices, retail, welfare facilities and warehouses, helping clients make the right first impression with clean, well-presented premises.

Sales data, operations, and financials living apart

As Kemp Services grew, so did the volume of quotes, satisfaction sheets, plans, email confirmations and purchase orders passing through the business. Much of this lived in SharePoint, disconnected from the sales process — making it hard to track a job from quote through to delivery, and harder still to see the true profitability of any individual project.

One opportunity per quote, one system for everything

Kemp Services structured OpenCRM so that each quote becomes its own trackable opportunity, rather than bundling multiple quotes under a single deal — giving cleaner visibility over where every piece of work stands. For customers with multiple sites, a parent-child company structure gives the team a single view of contacts, work history and projects across every location.

The team also moved satisfaction sheets, plans, quotes, email confirmations and POs out of SharePoint and into OpenCRM entirely, and built automated workflows so that a closed-won deal automatically creates both a project and a sales order — triggering operational work without manual handoffs. Action plans replace excessive sales stages for day-to-day task management, and email plans built into OpenCRM keep customer communication on schedule.

• Parent/child project structure to track P&L per job
• Automated project and sales order creation on closed-won deals
• Email plans and system-based tasks reducing email dependency
• Closed-lost opportunities kept and reused for future re-tendering

From sales tool to full operations platform

OpenCRM has grown with Kemp Services well beyond its original sales role, now underpinning budget tracking across every project. The parent/child project structure has already delivered a “massive improvement” in financial visibility, giving the team real clarity on P&L per job — work that’s feeding directly into plans for proper dashboards and MD-level P&L reporting.

The system is also keeping pace with the business’s growth, currently supporting 1,100 hours a week of temporary cover cleaning, and is being prepared for a new dedicated salesperson joining to focus on lead generation. Next on the roadmap is a Sage integration, connecting sales orders directly to invoicing, credit notes and POs to automate the flow from sales into finance.

Learn to walk before you run

Kemp Services took a deliberately phased approach — bedding in core sales and project processes before layering on budget tracking, automation and reporting. That “learn to walk before you run” philosophy avoided overwhelming the team with change all at once, and it’s exactly why OpenCRM was able to grow from a sales tool into the operational backbone of the business.