Do You Really Need Case Management Software? | OpenCRM On this page Introduction The Cost of Searching What Others Call It The Case Journey A Case in Practice Why Support Teams Solved This The Real Problem Is Information Why Context …
How CRM Works in a Small Business: A Practical Guide for Growing Teams | OpenCRM On this page Introduction The CRM Tipping Point How CRM Works Who Uses CRM Before and After Typical Improvements Works With Your Tools What CRM …
GDPR in 2026: I Thought We’d Done All This Years Ago? | OpenCRM On this page Done All This Years Ago? The Fundamentals GDPR Didn’t Expect AI Good GDPR, Good Data Data Retention A Trust Issue Not a Paper Exercise …
Microsoft 365 CRM Integration: Bringing Your Customer Information Together | OpenCRM On this page Bringing Information Together Why Integrate? Outlook Email Contact Sync Calendar Sync Microsoft Bookings Planner & Teams Documents & Storage Word Document Generation Power BI & Copilot …
CRM Accounting Integration for UK Businesses | OpenCRM On this page Connect Sales & Finance Why Integrate? Bringing Sales & Finance Together Making Tax Digital What to Look For How OpenCRM Integrates Is It Worth It? FAQs CRM Accounting Integration …
OpenCRM provides us with a central hub for managing enquiries, quotations, projects and customer relationships, ensuring nothing gets missed. The flexibility of the system has allowed it to evolve with our business over the years, and the support from the OpenCRM team has always been excellent.
OpenCRM has allowed us to modernise our data keeping software, without having to restructure the way in which we work. The team at OpenCRM are easy to contact and always quick to respond. OpenCRM also linked with our existing accounting software, streamlining processes to only need one data entry point.”
OpenCRM — CRM for Manufacturing (preview) On this page Key Takeaways More Than a Standard CRM Common Challenges Sales & Production Projects & Orders Inventory Visibility Integrations & Security Why Choose OpenCRM FAQs CRM for Manufacturing: Bringing Sales, Production and …
OpenCRM — Zoho CRM Alternative (preview) On this page Key Takeaways Why Businesses Move Away Support Matters UK Data & GDPR What to Look For Why Choose OpenCRM Moving from Zoho FAQs Looking for a Zoho CRM Alternative? Here’s What …
From day one, the team at OpenCRM has been a pleasure to work with. They’ve taken the stress out of implementing OpenCRM into our business, always being responsive, knowledgeable, and willing to go the extra mile. We couldn’t have asked for a better team to make our jobs easier on a daily basis.
Tracking bespoke silencer and emissions projects from first enquiry through design, production and stock.
Giving field sales and customer service teams full visibility of every store, every visit and every relationship.
Keeping subscriptions, segmentation and permissions under control across every branch of a national membership organisation.
One system to bring casework, correspondence and public engagement together — with full accountability built in.
What makes OpenCRM different for us is that it’s bespoke, shaped with our input to work exactly the way we run things — bookings, quotes, invoicing, contacts, and our team. And it’s still flexible enough to change as we grow, instead of being stuck with something rigid.
OpenCRM — The Benefits of Using OpenCRM for Project Management (preview) On this page Key Takeaways Single Source of Truth Sales-to-Delivery Handover Real-Time Visibility Reduced Tool Fatigue Communication & Accountability Improved Profitability Final Thoughts At its core, OpenCRM connects your …
OpenCRM — Avoiding Common CRM Project Management Mistakes (preview) On this page Key Takeaways Why CRM PM Fails No Clear Objectives Just a Sales Tool Overcomplicating Setup Poor User Adoption Lack of Ownership Replicating Broken Processes Disconnected Systems The Bigger …
OpenCRM — CRM for Project Delivery: Exploring OpenCRM’s Features (preview) On this page Key Takeaways What Makes It Different? Project Creation Centralised Project View Task Automation Time & Cost Tracking Communication Tools Integrated Invoicing Customisation Final Thoughts OpenCRM doesn’t treat …
OpenCRM — Business is Better with Less Tech (preview) On this page Key Takeaways Centralised Database Efficiency Features Moving to One System Sustainable Growth FAQs Your business doesn’t need more technology; it needs the right technology working harder for you. …
OpenCRM — Manage Customer Data for a Small Business (preview) On this page Key Takeaways The Foundation 5 Steps to Success Turning Data into Growth Building a Resilient Future FAQs A serious personal data breach can lead to significant penalties …
OpenCRM — Tips for OpenCRM Success (preview) On this page Key Takeaways Laying the Foundations Data Quality & Process British Integrations Scaling with UK Support A More Efficient Future FAQs With the UK CRM software market projected to reach a …
OpenCRM — Best HubSpot UK Alternative (preview) On this page Key Takeaways Why Switch Now? Essential Features The UK Advantage The Logical Alternative Take Control of Growth FAQs What if the CRM that helped your business grow is now the …
OpenCRM — OpenCRM for Project Management (preview) On this page Key Takeaways What is OpenCRM for PM? Key Features CRM vs Dedicated PM Tools Organise Your First Project The UK Advantage Transform Delivery Today FAQs How many times has your …
OpenCRM — OpenCRM for Sales Teams (preview) On this page Key Takeaways Why Teams are Moving to OpenCRM Mastering the Lead Lifecycle Integrating into the Ecosystem Data Residency Advantage Getting Started A Local Partner FAQs Did you know that businesses …
OpenCRM — Lead Management Software UK (preview) On this page Key Takeaways The UK Market Hurdle What is Lead Management Software? Evaluating the Best Solutions Organising Your Process Your Trusted Partner Reclaiming Your Pipeline FAQs Imagine starting your Monday morning …
OpenCRM — CRM for UK Charity Sector (preview) On this page Key Takeaways What is a Charity CRM? Streamlining Operations UK Data Residency Evaluating Costs Your Trusted Partner Digital Stability FAQs What if the greatest threat to your mission isn’t …
OpenCRM — Per User Pricing CRM UK (preview) On this page Key Takeaways What is Per User Pricing? Strategic Benefits Avoiding Hidden Fees Data Residency & Security Why OpenCRM Take the Next Step FAQs What if your software costs didn’t …
OpenCRM — Where Do New Features Come From? (preview) On this page Key Takeaways Ideas for New Features Reviewing and Deliberation The Development Process Releasing into the Wild TL;DR — This article covers how a new OpenCRM feature comes to …
OpenCRM — Getting Your CRM Security Aligned (preview) On this page Key Takeaways Let’s Go Shopping Your Customers Standard Users Line Managers Inventory Managers Senior Management Social Engineering Your CRM Organisational Structure CRM Security is a vast topic but it …
OpenCRM — CRM Workflow: Your System’s Management Assistant (preview) On this page Key Takeaways Do You Really Need Workflow? Workflow for Project Management Keeping Sales on Track Data Retention Workflow — particularly a smart CRM Workflow — is one of …
OpenCRM — CRM Data Management Central (preview) On this page Key Takeaways Onboarding Your CRM CRM Evolution Building Your Data Strategy Analyse and Review When implemented correctly, your CRM system acts like another member of your team — a virtual …
OpenCRM — 4 Reasons To Choose A UK Based CRM Provider (preview) On this page Key Takeaways Reason 1 — UK Support Reason 2 — UK Centric Platform Reason 3 — UK Data Reason 4 — Supporting the Economy You’re …
Sales Opportunities in CRM: Turning Interest Into Revenue | OpenCRM On this page Introduction What Is an Opportunity? Why Opportunities Matter Lead → Opportunity Building a Sales Process Common Mistakes Forecasting Revenue How OpenCRM Helps Best Practice Checklist Final Thoughts …
OpenCRM — Round Robin Rounded Up (preview) On this page Key Takeaways CRM Round Robin Explained General Settings Adding Users via Teams Record Sharing Using Multiple Teams First of all, what is a Round Robin? It’s a tool that shares …
OpenCRM — Managing Time with OpenCRM (preview) On this page Key Takeaways Time Management Starts at Home Planning is Everything The Notifications Centre The Projects Module Manage Your Time Management Tools (Republished from an earlier article) Time Is Money — …
OpenCRM — Sales Discipline and CRM (preview) On this page Key Takeaways A Lack of Sales Discipline Disciplined in Every Other Respect Fixing the Relationship: 5 Tips As long as there have been sales teams, there has been someone in …
OpenCRM — Customer Acquisition vs Retention (preview) On this page Key Takeaways Stepping Out: Customer Acquisition Strategy for Customer Retention A Common Focus In Summary In this blog post, we’re going to look at strategies you can aim for when …
OpenCRM — 5 Sales Reports Your Business Can’t Do Without (preview) On this page Key Takeaways What Are Your Sales Team Up To? What About the Rest of the Business? Let’s Hear It For Views (and 5 Other Reports for …
OpenCRM — World Backup Day (preview) On this page Key Takeaways What Is World Backup Day? Why Should I Backup? What Should I Back Up? How Does OpenCRM Backup Data? What’s Included in a Backup? How Long Are These Stored? …
OpenCRM — Finding the Best CRM for Your Business (preview) On this page Key Takeaways Pain Points: What Do You Need? Start Your Search Take a Break: Consider and Test Question Time Round 2 Time to Make Your Choice The …
OpenCRM — Why Start-Up Companies Use CRM (preview) On this page Key Takeaways Do the Ground Work Integrations Encouraging Data Discipline App – Your Offline Solution Automation Marketing Who Can Do What Think About Scalability Start-Up As You Mean to …
OpenCRM — Top Reasons to Choose Customisable CRM Software (preview) On this page Key Takeaways Why Customise? Let’s Talk ‘Industry-Specific’ Make It Make Sense Page Layouts Hide That Screen Bloat! But Why Does That Matter? Let’s Talk ROI The ‘Sell’ …
OpenCRM — Your CRM Data Migration Checklist (preview) On this page Key Takeaways Why Migration Matters Before You Start Cleanse Your Data Field Mapping Test, Then Test Again Go-Live and Beyond Moving to a new CRM system is exciting — …
OpenCRM — Why We Integrate with Microsoft (preview) On this page Key Takeaways Outlook Integration Microsoft 365 Teams Why This Matters to You Microsoft’s tools are embedded in the daily working life of most UK businesses — Outlook for email …
OpenCRM — Customise Your CRM (preview) On this page Key Takeaways Fields & Terminology Screen Layouts Modules On, Modules Off Team-Level Control Why It Matters Every business runs a little differently — different terminology, different processes, different priorities from one …
OpenCRM — CRM: The Ultimate Business Organiser (preview) On this page Key Takeaways Everything in One Place Tasks & Follow-Ups Your Pipeline, Organised Organising a Whole Team Why Organisation Matters Most businesses don’t start out disorganised on purpose. It creeps …
OpenCRM — Measuring the ROI of Your CRM System (preview) On this page Key Takeaways Hard Costs vs Hard Returns Time Saved Win Rate & Retention The Value of Visibility Calculating Your Own ROI Every CRM has a monthly cost. …
OpenCRM — Building and Automating Your Sales Funnel (preview) On this page Key Takeaways The Stages of a Funnel Capturing Leads Automatically Nurturing Without the Manual Work The Handoff to Sales Measuring What’s Working A sales funnel only works if …
OpenCRM — How to Choose a CRM System (preview) On this page Key Takeaways 10 Steps to Narrow It Down Why the Process Matters Choosing a CRM system can feel overwhelming — there are dozens of providers, each claiming to …
OpenCRM — CRM Navigation (preview) On this page Key Takeaways Modules & the Main Menu Getting Around a Record Finding Things Fast Shortcuts Worth Learning Why It’s Worth Getting Comfortable Any new system feels unfamiliar at first, and a CRM …
OpenCRM — Pairing CRM and Entrepreneurs (preview) On this page Key Takeaways Entrepreneurial Qualities Where CRM Fits In Why the Pairing Works Entrepreneurs tend to share a certain set of qualities — drive, resourcefulness, an instinct for opportunity. Those qualities …
OpenCRM — How Does the OpenCRM Backup Work (preview) On this page Key Takeaways Automatic, Scheduled Backups How Long Backups Are Kept Restoring Your Data Why This Matters Your CRM holds some of the most valuable information your business has …
OpenCRM — Why You Should Use a CRM (preview) On this page Key Takeaways Why Use a CRM Best Practices for Using Your System Making It Stick Buying a CRM and getting value from a CRM are two different things. …
OpenCRM — A Basic CRM System (preview) On this page Key Takeaways The “Basic” Trap What Businesses Actually Need Simple to Use, Not Simple in Capability Why It Matters “We just want something basic” is one of the most common …
OpenCRM — Sales Pipeline Coverage Ratio (preview) On this page Key Takeaways What Is Pipeline Coverage Ratio How to Calculate It What’s a Healthy Ratio Improving Your Coverage A sales target on its own doesn’t tell you whether you’re actually …
OpenCRM — Angry Customers and How to Deal With Them (preview) On this page Key Takeaways Why Customers Get Angry How to Respond Where a CRM Helps After the Conversation Every business deals with an angry customer eventually. How that …
OpenCRM — Enhancing Data Privacy Through CRM (preview) On this page Key Takeaways Why Data Privacy Is a CRM Issue Best Practices Why It Matters A CRM holds some of the most sensitive information a business keeps — names, contact …
OpenCRM — 8 of the Best CRM Systems UK Businesses Are Switching To (preview) On this page Key Takeaways How We Assessed These Systems 8 CRM Systems UK Businesses Are Switching To Choosing the Right One for You UK Hosting …
It was reassuring knowing that we had a designated contact at OpenCRM to help with any queries that we had with the new system, and this support still continues today.
OpenCRM — 10 Tips for Monitoring Leads (preview) On this page Preparation Configuration Execution Review Conclusion There are very few businesses that are not on the hunt for new customers. Gaining new clients means acquiring and monitoring Leads. This is …
OpenCRM — What is a CRM Jotform? (preview) On this page What is a CRM Jotform Jotform – an Introduction CRM – a Re-introduction Bring the Two Worlds Together Lead Generation Internal Updates Out in the Field The Bigger Picture …
OpenCRM — Cloud Software: 5 Common Concerns (preview) On this page Cloud Software Concerns Cloud Software Benefits 5 Common Concerns Cloud software concerns Our CRM system is and has always been cloud-based. The decision to develop our software exclusively for …
OpenCRM — How to Perfect Your Sales Cycle (preview) On this page Perfect Your Sales Cycle Phase 1: Making First Contact Phase 2: The Deal Phase 3: Keeping Them Happy Perfect your sales cycle To perfect your sales cycle is …
OpenCRM — Business Reporting: The Devil is in the Detail (preview) On this page The Importance of Data Making Intelligent Decisions The Practical Details Customer Reports Business Trend Reporting When it comes to running (and growing) a business, I have …
OpenCRM — CRM Goals and Objectives (preview) On this page The Importance of CRM Goals Identifying Your CRM Goals Ensuring Your Goals Are Addressed Measuring Success When people start looking for a new CRM system, they will usually have a …
OpenCRM — Case Study Round-Up (preview) On this page Our Library Integration Task Management The Customer Journey Sales by Territory Project Management Getting Your Quoting On Point Customising Your System In today’s blog post, we’re going to look at how …
OpenCRM — Benefits of a CRM Integration (preview) On this page CRM Integration and Why it Matters Benefit 1: The Basics Benefit 2: The Specialists Benefit 3: Controlled Chaos CRM Integration and Why it Matters CRM systems are great (yes, …
OpenCRM — How Much CRM Storage Do You Need? (preview) On this page How Much Storage Do You Need? Basic Storage Definition First Data Storage Examples CRM Storage in the Real World How much CRM storage do you need? As …
OpenCRM — Custom Views and Segmenting Your Customer Data (preview) On this page Are Custom Views Just Filters? What Is a Custom View? Form an Orderly Queue How Is It Different to a Report? Who Needs What? Put Those Custom …
OpenCRM — Privacy and Permissions in CRM (preview) On this page Privacy, Permissions & Security Building Your Policy Step 1: Identify the Data Step 2: Privacy & Permission Step 3: Exceptions Step 4: Ask for Advice Step 5: Implement & …
OpenCRM — The Practical Application of CRM (preview) On this page Understanding the Practical Application Example 1: Subscription & Account Management Example 2: CRM in the Service Industry Example 3: Applying CRM in Manufacturing CRM solutions are complex and powerful …
OpenCRM — Your CRM Toolbox: Evolving With Your Business (preview) On this page Open Your CRM Toolbox Putting Together Your Toolbox Getting Your Team on Board First Things First – Open Your CRM Toolbox You’ve just received your shiny new …
OpenCRM — Sales Skills and CRM Can Help (preview) On this page Soft Skills Hard Knowledge Work Ethic There are some key skills you’ll need to have if you want to succeed in sales. This isn’t about being able to …
OpenCRM — Your CRM Journey (preview) On this page Building Blocks The Win-Win Rolling Out to a Wider Audience Forward Planning A Journey Along Many Roads Listen to Clients Have Regular Reviews Enjoy the Ride Whether you are simply curious …
OpenCRM — Lead Management 101 (preview) On this page Managing Lead Sources Actions: Managing New Leads Lead Times and GDPR/DRR Conversion Reporting on Leads and Opportunities What If I Don’t Need Leads? Conclusion There cannot be many businesses that are …
OpenCRM — CRM Activities: An Overview (preview) On this page Joining the CRM and Workday Dots What Are Activities? Where to Link Them? Managing Your Daily/Weekly Agenda Following Up It Ain’t What You Do… Where to Find Your Activities Your …
OpenCRM — 5 Team Management Tips (preview) On this page 1. Get to Know People 2. Invest in Company Culture 3. Keep Communication Lines Open 4. Give People Responsibility 5. The Right Tools Effective team management is about so much …
OpenCRM — What Is Business Growth? (preview) On this page Building the Right Strategy Answering Those Questions Using CRM to Measure Growth Business Growth Management Growth Management Never Stops Put simply, business growth is positive expansion in any part of …
OpenCRM — 6 Tips to Better Assess Your Prospects’ Needs (preview) On this page Key Takeaways 1. Do Your Research 2. Be Personable 3. Take the Pain Away 4. Make Their Goals Your Goals 5. Ask the Right Questions 6. …
OpenCRM — PDF Templates: Sales Templates in One Click (preview) On this page PDF Templates for Quotes or Proposals Sales Order PDF Templates PDF Templates for Any Kind of Invoice Which Modules Support PDF Templates Our Five Top Tips I’d …
OpenCRM — Separating B2C from B2B Sales (preview) On this page The ‘I Want’ vs The ‘I Need’ How’s B2B Different? Buyer Accountability The Bigger Picture H2H – The Human Element Putting It All Together Sales is sales, right? Well, …
OpenCRM — Strengthening the Link Between Sales and CRM Software (preview) On this page Sales and CRM Software Why Isn’t My Team More Excited? How Do I Encourage Ownership? Automated Reporting & Dashboards Make It Part of Regular Meetings Encourage …
OpenCRM — Sales Interview Questions (preview) On this page Questions From the Hiring Chair Questions to Ask in an Interview I’ve been working in sales for virtually all of my adult life, working my way up through the ranks. I’m …
OpenCRM — CRM Development: Idea to Feature (preview) On this page Our Development Process Ideas and Roadmap CRM Development Testing and QA Releasing Into the Wild Better Than Developing Bespoke? Here at OpenCRM, the process for maintaining and extending our …
OpenCRM — The Benefits of a CRM Consultant (preview) On this page What Is a CRM Consultant? Benefits (and Downsides) Phase 1: Helping With the Search Phase 2: Configuration Phase 3: Implementation & Training Phase 4: Reviewing & Expanding Do …
OpenCRM — Sales Force Automation and CRM (preview) On this page Sales Force Automation and CRM Goals of Sales Force Automation Keeping the Focus of Your Sales Team Automate the Boring Stuff Insights and Reporting My Favourite SFA Tools in …
OpenCRM — Clean Desk, Clean Data, Clean CRM! (preview) On this page First, Let’s Take a Look at Your Desk Stress Focus Hygiene Data Stress What’s the Answer? What About Focus? Focus on the Right Things! Data Hygiene The ‘Take …
OpenCRM — 8 Tips for Creating Great Email Templates (preview) On this page 1. Think About Look and Feel 2. Assemble Your Toolkit 3. Putting Your Email Together 4. Images: Size Is Everything 5. Call to Action 6. Test, Test, …
OpenCRM — Managing Helpdesk With Support Tickets (preview) On this page What Is Helpdesk? 1. Tech Support 2. Onsite Repairs 3. Telephone Hotline Who’s in Charge? It’s in the Wording Automating a Response Sharing the Wealth Managing Priorities The Lowdown …
OpenCRM — Online CRM vs an Offline Solution (preview) On this page CRM Roots The Digital Age Offline Requirements vs Online Solutions Security Restricting Access Total Ownership & Control Additional Benefits In this age of cloud computing, you might be …
OpenCRM — How to Use CRM for a Premium Customer Experience (preview) On this page What Is Customer Experience? How Does CRM Help? 360 Degree View of Data Using Support to Measure Feedback Gather Feedback Directly Customise Your CRM Lead …
OpenCRM — Cyber Security: Why Regular Reviews Matter (preview) On this page Why Is Cybersecurity So Important? Yahoo – 2013 Sina Weibo – 2020 The Evolution of Cyber Security The Early Noughties The Human Factor Stay Up to Date! Review …
OpenCRM — CRM Timeline: The Heartbeat of Your Working Day (preview) On this page What Is Timeline? Why Don’t You Need Different Software? Data Visibility Playing to the Strength of Other Apps My Unique Business – My Unique Solution Timeline …
OpenCRM — CRM User Access Controls (preview) On this page What Are User Access Controls? Session Timeouts Multi-Factor Authentication Password Policy IP Locking Extra User Access Controls Audit Login History Managing Your Users A few months back, we added some …
OpenCRM — An Overview of Our Xero Integration (preview) On this page CRM Xero Integration Why Did You Choose Xero? Staying in Sync Getting Started A Couple More Considerations Integration in Action Data That’s Up to Date Parent and Child …
OpenCRM — Email Integration With OpenCRM (preview) On this page The Nuts and Bolts Inbound Emails Email Security & Permissions Additional Email Integration Features Outbound Emails Security and SPF A CRM system helps you manage your relationships with customers, including …
OpenCRM — Stripo vs MailChimp (preview) Email Marketing via Campaigns Email Marketing via Campaigns is an integral component of most CRM systems nowadays. It stands to reason if you think about it – after all, it’s where your main client …
