Error

Cause

Solution

Unable to create the external campaign for the following reason : You must specify a content value for the campaignCreate method

The URL for the campaign content has not be filled in

Add a URL for the campaign content.  This is not the final content of the campaign; and the actual campaign mail can be changed later

Unable to create the external campaign for the following reason : Subject - Please enter a value

The “Campaign Mail Subject” is empty

Enter a campaign mail subject on the OpenCRM campaign

Unable to create the external campaign for the following reason : From_email - Please enter a value

The “Campaign Mail From Address” field is empty

Add an e-mail address in the “Campaign Mail From Address”

Unable to create the external campaign for the following reason : From_email - An email address must contain a single @

The “Campaign Mail From Address” is not a valid e-mail address as it does not contain the @ symbol

Enter a valid e-mail address in the “Campaign Mail From Address” field

Unable to create the external campaign for the following reason : From_email - domain.co.uk must be verified to send from it

The e-mail address entered in the “Campaign Mail From Address” is not part of a domain which is verified against the MailChimp account

Enter a valid and e-mail address from a verified domain into the “Campaign Mail From Address” field.

Unable to create the external campaign for the following reason : From_name - Please enter a value

There is no value in the “Campaign Mail From Name” field

Enter a value in the “Campaign Mail From Name” field

Unable to create the external campaign for the following reason : From_name - Please do not use an email address

The value entered in the “Campaign Mail From Name” field is an e-mail address

Enter a value in the “Campaign Mail From Name” field which is not an e-mail address

There were X errors when trying to add contacts to the campaign

One or more of the e-mail addresses linked to the campaign have already been added, has unsubscribed, or is banned from being added to the list

Remove the records with the e-mail addresses listed from the campaign.  If they are not removed, it doesn’t matter too much as they won’t be added in future, the message will just show each time the button is pressed.

Error updating campaign : Campaign stats are not available until the campaign has been completely sent.

The campaign has not been sent from MailChimp, so some of the statistics updating cannot be done for this campaign

Send the campaign from MailChimp.  If the campaign is not ready, this message will continue to show each time the button is pressed.

Error updating campaign : Sorry, you can not update this campaign at this time. It's status is: sending

The campaign is being sent, and therefore information cannot be updated on it.

There is nothing which can be done at this point.  Any current campaign information will remain as it is in MailChimp, even if OpenCRM data are changed.

Error updating campaign : Sorry, you can not update this campaign at this time. It's status is: sent

The campaign has been sent and therefor information cannot be updated on it

There is nothing which can be done at this point.  Any current campaign information will remain as it is in MailChimp, even if OpenCRM data are changed.

Error updating campaign : API Key Disabled: xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

The API key which OpenCRM is using to link to MailChimp is no longer active

Activate the relevant API key in MailChimp, or change the one OpenCRM uses