back to knowledgebase

How can I use the Support Desk widget on the Sidebar?

Updated: 17 May 2022 15:54:51 OpenCRM::Home OpenCRM::Helpdesk

Clicking on the support icon on the sidebar (the headset) will open a menu listing all your support users:

This shows a list of all Users that are in the Support team: 

  • Those that are ticked will receive notification of new tickets and status changes to existing tickets.
  • Everyone on that list will receive urgent ticket notifications.

This is useful to enable users to be ticked or unticked as being actively on Support.

Rate This Article
  • 1 star
  • 2 star
  • 3 star
  • 4 star
  • 5 star
Feedback and Comments
captcha code  

You may also be interested in: