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How can I use the Support Desk widget on the Sidebar?

Updated: 09 January 2019 17:24:34 OpenCRM::Home OpenCRM::Helpdesk

Clicking on the support icon on the sidebar (the headset) will open a menu listing all your support users:

This shows a list of all Users that are in the Support team: 

  • Those that are ticked will receive notification of new tickets and status changes to existing tickets.
  • Everyone on that list will receive urgent ticket notifications.

This is useful to enable users to be ticked or unticked as being actively on Support.

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