What Is Customer Success?
Heard of Customer Success? What is it? If you ask anyone at OpenCRM who or what is Customer Success – they are likely to point you in my direction, as the Customer Success Manager. That’s right, I get to write a blog …
The Practical Application of CRM
CRM solutions are complex and powerful tools that exist to make your business more profitable and efficient. The actual real-world application of this kind of system, however, can feel like a bit of a mystery. A business goes on the hunt for a new CRM system. They sign up…then some …
Managing Helpdesk with Support Tickets
One of the key elements of a good CRM system is the Support Ticket component that powers your Helpdesk with Support Tickets. Often, when a business dives into the world of CRM, they will focus on the pre-sales side of …
How to Use CRM to Offer a Premium Customer Experience
Premium Customer experience is becoming increasingly important in making a business or product successful. Traditional factors such as price or position in the market are, of course, still hugely significant, but in this article, we’ll be looking at Premium Customer …
How to Build the Best Marketing Email
In today’s blog post, I will discuss the importance of building your email templates. In particular, your marketing emails sent to targeted audiences, focusing on how to create the Best Marketing Email. To begin with, here are some background thoughts …
CRM Examples of Resolving Business Needs
Businesses come in all shapes and sizes. Not only that, but similar businesses might have vastly differing goals. One might focus on expanding into new territories, whereas another might prefer to develop their product to create a premium item. Therefore, …
Using CRM for Brand Management
Better brand management for your team Developing a great brand with lasting impact isn’t just about hiring the right graphic designer to produce a fantastic logo. Your brand is EVERYTHING your business does. Every single interaction with your prospects, suppliers, …
Need some easy GDPR wins?
Easy GDPR wins With the start of 2018, the big topic on everyone’s mind is GDPR. People want to know what they need to do and how they are going to do it. Here are some Easy GDPR Wins. Every …
