Outgrowing Spreadsheets, Outlook Folders and Memory | OpenCRM On this page How Businesses End Up Here A Familiar Situation The Real Problem Isn’t Excel Outgrowing Spreadsheets Outgrowing Outlook Folders Outgrowing Manual Tasks When Your Team Becomes the Database The Hidden …
Why Membership Organisations Need a Single View of Every Member | OpenCRM On this page Key Takeaways More Than Memberships The Engagement Challenge The Single View of the Member Every Enquiry Is a Case The Member Lifecycle Personalisation Spotting Disengagement …
How CRM Works in a Small Business: A Practical Guide for Growing Teams | OpenCRM On this page Introduction The CRM Tipping Point How CRM Works Who Uses CRM Before and After Typical Improvements Works With Your Tools What CRM …
Microsoft 365 CRM Integration: Bringing Your Customer Information Together | OpenCRM On this page Bringing Information Together Why Integrate? Outlook Email Contact Sync Calendar Sync Microsoft Bookings Planner & Teams Documents & Storage Word Document Generation Power BI & Copilot …
OpenCRM — The Benefits of Using OpenCRM for Project Management (preview) On this page Key Takeaways Single Source of Truth Sales-to-Delivery Handover Real-Time Visibility Reduced Tool Fatigue Communication & Accountability Improved Profitability Final Thoughts At its core, OpenCRM connects your …
OpenCRM — Avoiding Common CRM Project Management Mistakes (preview) On this page Key Takeaways Why CRM PM Fails No Clear Objectives Just a Sales Tool Overcomplicating Setup Poor User Adoption Lack of Ownership Replicating Broken Processes Disconnected Systems The Bigger …
OpenCRM — Business is Better with Less Tech (preview) On this page Key Takeaways Centralised Database Efficiency Features Moving to One System Sustainable Growth FAQs Your business doesn’t need more technology; it needs the right technology working harder for you. …
OpenCRM — Tips for OpenCRM Success (preview) On this page Key Takeaways Laying the Foundations Data Quality & Process British Integrations Scaling with UK Support A More Efficient Future FAQs With the UK CRM software market projected to reach a …
OpenCRM — OpenCRM for Project Management (preview) On this page Key Takeaways What is OpenCRM for PM? Key Features CRM vs Dedicated PM Tools Organise Your First Project The UK Advantage Transform Delivery Today FAQs How many times has your …
OpenCRM — CRM for UK Charity Sector (preview) On this page Key Takeaways What is a Charity CRM? Streamlining Operations UK Data Residency Evaluating Costs Your Trusted Partner Digital Stability FAQs What if the greatest threat to your mission isn’t …
OpenCRM — Why Do It When You Can Automate It? (preview) On this page Key Takeaways Identifying What to Automate Why Introduce Automation? Where Do I Start? Which Route to Take Workflow Action Plans Email Plans As a Project Manager, …
OpenCRM — Where Do New Features Come From? (preview) On this page Key Takeaways Ideas for New Features Reviewing and Deliberation The Development Process Releasing into the Wild TL;DR — This article covers how a new OpenCRM feature comes to …
OpenCRM — Getting Your CRM Security Aligned (preview) On this page Key Takeaways Let’s Go Shopping Your Customers Standard Users Line Managers Inventory Managers Senior Management Social Engineering Your CRM Organisational Structure CRM Security is a vast topic but it …
OpenCRM — CRM Workflow: Your System’s Management Assistant (preview) On this page Key Takeaways Do You Really Need Workflow? Workflow for Project Management Keeping Sales on Track Data Retention Workflow — particularly a smart CRM Workflow — is one of …
OpenCRM — CRM Data Management Central (preview) On this page Key Takeaways Onboarding Your CRM CRM Evolution Building Your Data Strategy Analyse and Review When implemented correctly, your CRM system acts like another member of your team — a virtual …
OpenCRM — Nurturing CRM Leads (preview) On this page Key Takeaways Why the Pipeline Matters Essential #1: Good Data In, Good Data Out Essential #2: Pay Attention and Stay Focused Optional: Share and Share Alike Optional: Branded Communication What is …
OpenCRM — Managing Time with OpenCRM (preview) On this page Key Takeaways Time Management Starts at Home Planning is Everything The Notifications Centre The Projects Module Manage Your Time Management Tools (Republished from an earlier article) Time Is Money — …
OpenCRM — Sales Discipline and CRM (preview) On this page Key Takeaways A Lack of Sales Discipline Disciplined in Every Other Respect Fixing the Relationship: 5 Tips As long as there have been sales teams, there has been someone in …
OpenCRM — 5 Sales Reports Your Business Can’t Do Without (preview) On this page Key Takeaways What Are Your Sales Team Up To? What About the Rest of the Business? Let’s Hear It For Views (and 5 Other Reports for …
OpenCRM — World Backup Day (preview) On this page Key Takeaways What Is World Backup Day? Why Should I Backup? What Should I Back Up? How Does OpenCRM Backup Data? What’s Included in a Backup? How Long Are These Stored? …
OpenCRM — Finding the Best CRM for Your Business (preview) On this page Key Takeaways Pain Points: What Do You Need? Start Your Search Take a Break: Consider and Test Question Time Round 2 Time to Make Your Choice The …
OpenCRM — Why Start-Up Companies Use CRM (preview) On this page Key Takeaways Do the Ground Work Integrations Encouraging Data Discipline App – Your Offline Solution Automation Marketing Who Can Do What Think About Scalability Start-Up As You Mean to …
OpenCRM — Top Reasons to Choose Customisable CRM Software (preview) On this page Key Takeaways Why Customise? Let’s Talk ‘Industry-Specific’ Make It Make Sense Page Layouts Hide That Screen Bloat! But Why Does That Matter? Let’s Talk ROI The ‘Sell’ …
OpenCRM — Your CRM Data Migration Checklist (preview) On this page Key Takeaways Why Migration Matters Before You Start Cleanse Your Data Field Mapping Test, Then Test Again Go-Live and Beyond Moving to a new CRM system is exciting — …
OpenCRM — CRM: The Ultimate Business Organiser (preview) On this page Key Takeaways Everything in One Place Tasks & Follow-Ups Your Pipeline, Organised Organising a Whole Team Why Organisation Matters Most businesses don’t start out disorganised on purpose. It creeps …
OpenCRM — Measuring the ROI of Your CRM System (preview) On this page Key Takeaways Hard Costs vs Hard Returns Time Saved Win Rate & Retention The Value of Visibility Calculating Your Own ROI Every CRM has a monthly cost. …
OpenCRM — How to Choose a CRM System (preview) On this page Key Takeaways 10 Steps to Narrow It Down Why the Process Matters Choosing a CRM system can feel overwhelming — there are dozens of providers, each claiming to …
OpenCRM — CRM Navigation (preview) On this page Key Takeaways Modules & the Main Menu Getting Around a Record Finding Things Fast Shortcuts Worth Learning Why It’s Worth Getting Comfortable Any new system feels unfamiliar at first, and a CRM …
OpenCRM — Pairing CRM and Entrepreneurs (preview) On this page Key Takeaways Entrepreneurial Qualities Where CRM Fits In Why the Pairing Works Entrepreneurs tend to share a certain set of qualities — drive, resourcefulness, an instinct for opportunity. Those qualities …
OpenCRM — Why You Should Use a CRM (preview) On this page Key Takeaways Why Use a CRM Best Practices for Using Your System Making It Stick Buying a CRM and getting value from a CRM are two different things. …
OpenCRM — CRM Reports: 16 Big Hitters (preview) On this page Key Takeaways 16 Big-Hitter Reports Why Reporting Matters A CRM full of accurate data is only half the value — the other half comes from the reports that turn …
OpenCRM — A Basic CRM System (preview) On this page Key Takeaways The “Basic” Trap What Businesses Actually Need Simple to Use, Not Simple in Capability Why It Matters “We just want something basic” is one of the most common …
OpenCRM — Sales Pipeline Coverage Ratio (preview) On this page Key Takeaways What Is Pipeline Coverage Ratio How to Calculate It What’s a Healthy Ratio Improving Your Coverage A sales target on its own doesn’t tell you whether you’re actually …
OpenCRM — Angry Customers and How to Deal With Them (preview) On this page Key Takeaways Why Customers Get Angry How to Respond Where a CRM Helps After the Conversation Every business deals with an angry customer eventually. How that …
OpenCRM — 8 of the Best CRM Systems UK Businesses Are Switching To (preview) On this page Key Takeaways How We Assessed These Systems 8 CRM Systems UK Businesses Are Switching To Choosing the Right One for You UK Hosting …
OpenCRM — 3 Stages of CRM Implementation (preview) On this page How is CRM Implemented? Planning (Part 1) Planning (Part 2) Execution Your Shop Window Review For us here at OpenCRM, the idea of a business setting up a CRM …
OpenCRM — 10 Tips for Monitoring Leads (preview) On this page Preparation Configuration Execution Review Conclusion There are very few businesses that are not on the hunt for new customers. Gaining new clients means acquiring and monitoring Leads. This is …
OpenCRM — Cloud Software: 5 Common Concerns (preview) On this page Cloud Software Concerns Cloud Software Benefits 5 Common Concerns Cloud software concerns Our CRM system is and has always been cloud-based. The decision to develop our software exclusively for …
OpenCRM — How to Perfect Your Sales Cycle (preview) On this page Perfect Your Sales Cycle Phase 1: Making First Contact Phase 2: The Deal Phase 3: Keeping Them Happy Perfect your sales cycle To perfect your sales cycle is …
OpenCRM — CRM Goals and Objectives (preview) On this page The Importance of CRM Goals Identifying Your CRM Goals Ensuring Your Goals Are Addressed Measuring Success When people start looking for a new CRM system, they will usually have a …
OpenCRM — Case Study Round-Up (preview) On this page Our Library Integration Task Management The Customer Journey Sales by Territory Project Management Getting Your Quoting On Point Customising Your System In today’s blog post, we’re going to look at how …
OpenCRM — What Is Customer Success? (preview) On this page Heard of Customer Success? Back to the Roots The Shift to a Subscription Culture Acquisition vs Retention The Learning Curve Introducing Customer Success Relationship-Focused Satisfaction All-Round Where Does Customer Success …
OpenCRM — The Practical Application of CRM (preview) On this page Understanding the Practical Application Example 1: Subscription & Account Management Example 2: CRM in the Service Industry Example 3: Applying CRM in Manufacturing CRM solutions are complex and powerful …
OpenCRM — Your CRM Toolbox: Evolving With Your Business (preview) On this page Open Your CRM Toolbox Putting Together Your Toolbox Getting Your Team on Board First Things First – Open Your CRM Toolbox You’ve just received your shiny new …
OpenCRM — Sales Skills and CRM Can Help (preview) On this page Soft Skills Hard Knowledge Work Ethic There are some key skills you’ll need to have if you want to succeed in sales. This isn’t about being able to …
OpenCRM — Your CRM Journey (preview) On this page Building Blocks The Win-Win Rolling Out to a Wider Audience Forward Planning A Journey Along Many Roads Listen to Clients Have Regular Reviews Enjoy the Ride Whether you are simply curious …
OpenCRM — Lead Management 101 (preview) On this page Managing Lead Sources Actions: Managing New Leads Lead Times and GDPR/DRR Conversion Reporting on Leads and Opportunities What If I Don’t Need Leads? Conclusion There cannot be many businesses that are …
OpenCRM — 5 Team Management Tips (preview) On this page 1. Get to Know People 2. Invest in Company Culture 3. Keep Communication Lines Open 4. Give People Responsibility 5. The Right Tools Effective team management is about so much …
OpenCRM — Why Do I Need to Think About CRM Management? (preview) On this page CRM Management – Getting It to Work Data Management Pipeline Management Target & Commission Management Account & Project Management Support Management Marketing Management Brand Management …
OpenCRM — PDF Templates: Sales Templates in One Click (preview) On this page PDF Templates for Quotes or Proposals Sales Order PDF Templates PDF Templates for Any Kind of Invoice Which Modules Support PDF Templates Our Five Top Tips I’d …
OpenCRM — Strengthening the Link Between Sales and CRM Software (preview) On this page Sales and CRM Software Why Isn’t My Team More Excited? How Do I Encourage Ownership? Automated Reporting & Dashboards Make It Part of Regular Meetings Encourage …
OpenCRM — Sales Interview Questions (preview) On this page Questions From the Hiring Chair Questions to Ask in an Interview I’ve been working in sales for virtually all of my adult life, working my way up through the ranks. I’m …
OpenCRM — The Benefits of a CRM Consultant (preview) On this page What Is a CRM Consultant? Benefits (and Downsides) Phase 1: Helping With the Search Phase 2: Configuration Phase 3: Implementation & Training Phase 4: Reviewing & Expanding Do …
OpenCRM — 8 Tips for Creating Great Email Templates (preview) On this page 1. Think About Look and Feel 2. Assemble Your Toolkit 3. Putting Your Email Together 4. Images: Size Is Everything 5. Call to Action 6. Test, Test, …
OpenCRM — 5 Essential CRM Templates Your Sales Team Needs (preview) On this page Why Before the What 5. Sales Intro 4. PDF Templates 3. Emailing Cold Opportunities 2. Product Overviews 1. Welcome Aboard! Think about the things you considered …
OpenCRM — Your CRM Training Matrix (preview) On this page Key Takeaways Understanding the Matrix Start With the System Setup Configuring Your Out-of-the-Box CRM Making It Yours: Bespoke Configuration The People Side of the Matrix Championing the Cause System Management …